Housekeeping Department Of Hotel Management - Myassignmenthelp.Com

Question: Discuss about the Housekeeping Department Of Hotel Management. Answer: Introduction The assignment helps in analyzing the different outsourcing of activities within the hotel as this will help in reducing the costs. The different roles, functions and tasks has to be analyzed in such a manner that this will help in handling the different activities that can meet the expectations of the customers. The role of the needs of the customers as well as the customers has to be considered, as this will ensure meeting the different demands of the different customers. The main aim and purpose of the report is to understand whether outsourcing is a viable solution for the department of housekeeping. The different drawbacks as well as benefits of moving to outsourced organization for the particular department. The different recommendations are essential to be adopted, as this will help in moving the entire organization in a forward direction. The structure of the report includes the overview of the housekeeping department along with identification of the roles and responsibilities of the respective department. The role of the customers and the need of customers has to be analyzed in such a manner that this will help in creating positive experience. The analysis of the viability of the outsourcing has to be analyzed, as this will help in analyzing the benefits and drawbacks of the organization. Overview of the Housekeeping department The housekeeping department is defined as the provision of comfortable, clean as well as safe environment (Nayak et al. 2015). It is the backbone of the hotel; the housekeeping department is the largest department in the hotel organization. The main goal is to ensure highest standard of cleanliness that will help in maintaining efficiency as well as consistency (Townsend, Wilkinson and Burgess 2014). The main and essential characteristics of the housekeeping department are willingness to serve as well as pleasing the different guests. The 24*7 proper availability of service is essential in nature as this will help in satisfying the requirements of the customers in an effective manner (Felicen et al. 2014). The housekeeping department is the main and essential department of different hotels as this department helps in attracting customers in an effective manner. The effectiveness is essential in nature among the employees who are working in the respective department to understand the requirements of the customers and this will help in solving the queries in an effective manner as well. The outsourced housekeepers has to be trained in such a manner that this will help them in meeting the different requirements and this will help the hotel to gain revenues in the future. Role, Tasks and functions of the housekeeping department There are different roles and responsibilities of the housekeeping department that has to be followed as this will help in increasing the revenue and profit generation of the company. The tasks and responsibilities are as follows:Organizing, coordinating and supervising the different tasks is one of the tasks of the housekeeping department as this will help in ensuring excellence in safety and sanitation of the hotel (Glodoveza, Sacluti and Dee 2015) The director or the executive of the housekeeping department will help in providing budget to the management and there will be forecasting management in the hotel Proper establishment and maintenance the standard operating process for cleaning the hotel rooms (Pan 2015) The deputy housekeeper will help in checking and ensuring that the public areas are cleaned and this will help in maintaining daily routine Proper preparation of the schedule of the staffs as well as weekly roaster as there can be rotation in the shifts The evening and night supervisor will help in reporting the security and safety hazards and organize cleaning of rooms as well Lastly, training the new staffs as this will help in ensuring proper safety as well of the entire hotel rooms Role of customers and needs of customers from housekeeping department The customers will be requiring proper respect and greeting from the housekeeping department as the housekeeping department is the backbone of the hotel Prompt and efficient room service is required to be made available by the housekeeping department as this will help in building strong brand image The rooms has to be clean and tidy as this will make the first impression in the minds of the customers and they are the gods of the hotel The customers require prompt service as and when required as they are the guests of the hotel. It is the duty of the housekeeping department to look after the demands and requirements of the customers in an effective manner Whether Outsourcing is viable solution for housekeeping department Outsourcing is essential and advantageous for the hotel industries as this will have huge number of benefits that can be viable in nature. The advantages of outsourcing the housekeeping department is as follows: Saving money is one of the advantages that will be gained by the respective hotel as there will be more than 25% or more decrease in the cost of the labor There will be reduction in the union of labor issues in the respective hotel as this will help in saving money on the cost of the labor as well (Parmar and Dalal 2017) While hiring the staffs from a different organization, it will be easier for the top officials of the respective hotel to judge and evaluate the talents and weaknesses of the housekeepers and this will help in benefitting the hotel (Fouad, Hussein and Attia 2016) There will be no requirement to keep expensive materials or equipments in the hotel as the housekeepers will be carrying their own equipments from the respective organization from wherein they are hired However, there are different cons or disadvantages of outsourcing the housekeeping department in hotels as there are few flaws that are discussed as follows: Security is one of the main concerns in the outsourcing the housekeeping department in the hotel as the guests may not feel safe when they will know that the housekeepers are not on the direct payroll of the hotel (Lie 2015) There will be no understanding of the service quality until the housekeepers start working and this can be a risk for the entire hotel (Aziz 2016) Lastly, the main issue of outsourcing is that there will be less control on the housekeeping department as the employees who are working are not the employees of the hotel (Prayag and Hosany 2015) Recommendations Therefore, it can be recommended that the outsourcing is viable in nature to certain extent for the entire hotel industry. However there are different issues and cons on the outsourcing of the housekeeping department. It can be recommended that hotels has to implement different strategies that include the quality has to be checked and tested for a week or so while outsourcing the housekeeping department employees. This will help the entire hotel to identify the different loopholes in such a manner that this will help in solving the issues related to outsourcing of employees. The housekeeping department in the hotels has to be trained in such an effective manner that this will help in managing the different issues related to security of the entre hotel. The hotel has to analyze and capture the different feedbacks from the customers as this will help in analyzing and tracking the guest experience in a prompt way. The performance of the entire housekeeping department has to be analyzed in such a manner that this will help in improvement of the performance in an effective manner. The hotels can tiff incentives to the staffs as this will help in satisfying the guests experience in an effective manner. The different expectations of the customers have to be met in such a manner that this will help in improving the efficiency of the firms and this will help in meeting the different requirements as well. The customers are the god of the different hotels and they are required to be treated as the celebrity as this will impress them. The housekeeping departments have to follow certain guidelines in such a manner that this will manage the different queries in an effective manner. In order to make outsourcing viable in nature, this is the duty of the hotel management to keep a look at the different tasks performed by the outsourced employees and guide them as per the norms of the hotel. The hotels need to focus on the segment of guests as this will help in benefitting utmost of it and this will help in increasing the entire profit and revenue of the company. Lastly, the different guests who visit and stay in the hotels has to be treated like celebrities as this are the main expectation of the customers. The expectations of the customers have to be met in such a manner that this will improve the performance of the company and analyze the feedbacks of the customers as well. The outsourced housekeeping departments have to be made viable by reducing the cons by providing effective training to the employees who are being outsourced. References Aziz, W., 2016. Evaluation of the Performance of Guest Room Attendants of Housekeeping Department (Application to Cairo Three Star Hotels).International Journal of Heritage, Tourism, and Hospitality,7(2). Felicen, S.S., Rasa, L.C., Sumanga, J.E. and Buted, D.R., 2014. Internship performance of tourism and hospitality students: Inputs to improve internship program.International Journal of Academic Research in Business and Social Sciences,4(6), p.42. Fouad, M.A., Hussein, S. and Attia, A.Y., 2016. Housekeeping Performance and Guest Satisfaction in Resort Hotels.International Journal of Heritage, Tourism, and Hospitality,7(2). Glodoveza, S.V., Sacluti, M.A.M. and Dee, D.A.C., 2015. THE ENVIRONMENTAL PRACTICES OF SEQUOIA HOTEL QUEZON CITY IN HOUSEKEEPING DEPARTMENT.Ani: Letran Calamba Research Report,2(1), pp.1-1. Lie, A.L., 2015. The Impact of Occupational Stress Factors to Job Stress in Housekeeping Department of Hotel ABC.iBuss Management,3(1). Nayak, N., Pai, A., Prabhu, N. and Granil, P.D., 2015. Management Perspective of Employee Turnover in the Housekeeping Department.International Journal of Management and Social Sciences research,4(9), pp.4-7. Pan, F.C., 2015. Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel.Tourism Management,46, pp.84-91. Parmar, S. and Dalal, P., 2017. A study of musculoskeletal disorder among housekeeping staff in hotel industry. Prayag, G. and Hosany, S., 2015. 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