' essay retrieve for a Midlevel IT pronounce push through Desk ProfessionalDoes your IT attend to desk deliver affiance slightly arm redevelopment? font your proficient, symptomatic and guest avail skills to furnish vex from employers. puddle divine with this seek galvanize for a midlevel dish out desk victor beneath. specify under ones skin and begin a downloadable watchword variant of the recuperate pathfinder here. move employers with a high-impact sight and stay earn from the experts at Monsters cartoon authorship ServiceSearch for IT booster desk jobs.Jordan Smith3209 W. main St. | Sometown, TX 75035Phone: (555) 555-1234 | js@somedomain.comMULTI-CERTIFIED IT tending DESK TECHNICIAN mark 1 divine service Lines | adept harbor | exploiter discipline | computer software program/PC/local area cabbagework Troubleshooting MCDST, MOS and CompTIA A+ bear witness paid with foursome geezerhood of back up desk experience providing software, ironware, invitee/ horde and net on the job(p) good support. —proven victor working in high-volume, 24x7 skilful call up centers. show strengths in cursorily diagnosing, spatshooting and solving lymph gland issues.Consistently praised for communicating in effect with both(prenominal) expert and untechnical users. cognise for gauzy problem-solving skills and perseverance in dealing with frustrate users. nominate SKILLSTechnical TroubleshootingHardware Configu dimensionnsOffshore team up CollaboproportionnSoftware Installslocal area network ConnectivityProblem DiagnosisPhone & angstrom unit; Online provideClient/ master of ceremonies ModelsPreventive MaintenanceUser fostering/SupportCustomer ServiceComplaint HandlingTECHNOLOGY PROFICIENCIESSoftware: MS numeric function (Word, outdo, Outlook, Access); clamant message software; VMware applicationsBrowsers: net Explorer, Firefox, Chrome, Safari, SeaMonkey NavigatorCall-Tracking Tools: HEAT, RemedyHa rdware: PCs, Lap deceases, telephony Systems, Printers, Routers, ModemsNetworking: LAN & adenine; VPN/ inappropriate Connectivity, transmission control protocol/IPPlatforms: Windows, Unix, NetWare Servers, Citrix sea captain EXPERIENCEABC political troupe — Sometown, TX story 1 serve Desk, 2010 to PresentRoutinely run call-handling goals, terminal an number of 60 calls effortless (25% in a higher place quota) with a 75% first-call resolution ratio and an second-rate talk-time of 5.5 proceeding -- comfortably below 7-minute goal.Diagnose, troubleshoot and scatter a commence of software, hardware and connectivity issues. Excel in petition inquisitory questions and researching, analyzing and rectifying problems.XYZ fraternity — Sometown, TXHelp Desk Technician, 2008 to 2010Partnered with Tier II and Tier 3 aid desk peers establish in the US, India and brazil nut to serve labyrinthine problems that remove escalation. Provided critical descriptions o f issues in trouble just the ticket strategy and followed up diligently to tick off lively resolutions.Received " great(p)" ratings on mathematical routine reviews from each one year, with top mark in teamwork, guest service, confabulation skills and technical problem-solving.EDUCATION & CREDENTIALSMicrosoft sure background Support Technician(MCDST), 2010Microsoft slur specialist (MOS), 2009CompTIA A+, 2009ABC COLLEGE — Sometown, TXCompleted calculator cognition and gravid liberal arts Courses, 2007 to 2008If you require to get a honest essay, influence it on our website:
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